The lady's got it right... sadly. I am very curious to see if they will ever publish how many customers BOA will be losing in the next year. Just saw a headline that Netflix lost over 800k customers. I want to see BOA's number be many times that. Might as well starve the little jerks.
Credit Unions are the only way to go. They have fees, but your vote counts. They are much more reliable. I just want to see BofA burn.